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FAQ

       ORDER ISSUES, CHANGES, AND CANCELLATIONS

  • I didn’t receive my confirmation email

    Please check all folders in your inbox including junk and spam folders. If you still can’t find your confirmation email, please submit a request with our customer support team.

  • My order status is ‘unfulfilled’, what does this mean?

    Don’t stress! This just means your order hasn’t yet been dispatched, but the payment was successful. When your order is dispatched, you’ll receive an email to confirm your order has been fulfilled, and then another providing you with a tracking number.

  • I’m having trouble with my payment method

    CRĀVE accepts a variety of payment methods from AMEX, Visa, MasterCard, Discover, and PayPal. If you have any issues during checkout, contact us below.

  • The company name does not appear on my confirmation email

    It’s most likely that the company name is listed on your order, but it might not show up on your confirmation email. As long as your shipping address details were entered correctly in our system, your package should arrive safe and sound.

    PAYMENTS

    • What if my payment is declined?

      If your payment is declined, it’s a decision made by your cardholder. It could be due to an incorrect card number, expiry date, account balance or —unfortunately — your spending habits. We encourage you to get in touch with your bank to find out what happened. Alternatively, you can pay via PayPal.

    • How can I pay for my order?

      We like to give you plenty of payment options, so we accept a variety of payments from AMEX, Visa, MasterCard, Discover, and PayPal. You’ll see our name on your invoice and on your transaction history if you pay by credit or debit card. We take security very seriously so your details will be safe with us.

    • What currency will I be charged in?

      We have provided a currency converter to easily convert your order into your local currency.  All International customers will have prices displayed and charged in USD. This figure is then converted by your cardholder to your local currency and may be subject to a conversion fee, depending on the policy of your cardholder.

      CHANGES

      • I’d like to change my shipping option

        We’re pretty fast at processing and packing your order. So, unfortunately, no changes can be made after you’ve placed your order. This includes changes to the delivery option, delivery address, payment method or the products in the order.

        However, there might be enough time to cancel your order and create a new one. If you wish to do so, please submit a request with our customer support team below ASAP, and we’ll cancel your order if it hasn’t been processed and packed yet.

      • I would like to change the shipping address for my order

        If you’ve made a mistake in your shipping address, please submit a request with our team below and list the specific changes that need to be made.

        We have a fast turnaround with our distributors, so it’s possible that your order will be posted before we can request the change in address. If it’s returned to us, we’ll send you out a new order.

      • I would like to change the email address for my order

        Please contact our team below ASAP and provide us with the preferred email address. We’ll resend the confirmation of purchase to your new email address if it’s required.

      • I would like to change a product in my order

        Because we’re pretty quick at processing and packing your order, unfortunately, no changes can be made after you’ve placed your order. This includes changes to the delivery option, delivery address, payment method or the products in the order.

        However, there might be enough time to cancel your order and create a new one. If you wish to do so, please submit a request with our customer support team below ASAP, and we’ll cancel your order if it hasn’t been processed and packed yet.

        CANCELLATIONS

        • I would like to cancel my order

          Because we’re pretty quick at processing and packing your order, unfortunately, no changes can be made after you’ve placed your order. This includes changes to the delivery option, delivery address, payment method or the products in the order.

          However, there might be enough time to cancel your order and create a new one. If you wish to do so, please submit a request with our customer support team below ASAP, and we’ll cancel your order if it hasn’t been processed and packed yet.

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